Meet the authors

Four decades combined experience.

Three hundred pages.

Sharon O'Dea and Jonathan Phillips have spent a combined four decades helping large, complex organisations rethink how they communicate with their people.

For the past ten years they’ve worked together as Lithos Partners, advising some of the world’s best-known and most complex organisations on digital internal communication and collaboration.

Digital Communications at Work brings together everything they've learned — the frameworks that hold, the approaches that fail, and the practical thinking that actually shifts things.

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Sharon O’Dea

Sharon is a digital communications strategist, writer and speaker with 20 years’ experience advising global organisations on intranet strategy, employee experience and the future of work. As Head of Digital Communications at Standard Chartered Bank, she led content strategy and collaboration platforms for 90,000 employees across London and Singapore. Earlier, she pioneered one of the UK's first mobile intranets at the UK Parliament — earning an Intranet Innovation Award — and went on to advise the Iraqi parliament on digital services.

She is a LinkedIn Top Voice, a columnist for Reworked and Strategic, and a member of the CIPR AI panel and UK Cabinet Office advisory group. In 2025 she was named in the Women in PR 40 Over 40 Power List.

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Jonathan Phillips

Jonathan is a digital workplace strategist and co-founder of Lithos Partners, a consultancy specialising in intranet strategy, content design, and digital employee experience. With more than two decades of experience, including senior communications roles at Coca-Cola and over ten years in consulting, he has worked with global organisations to design digital environments that are clear, usable, and aligned to real work.

Originally trained as a geologist, he brings a discovery mindset to his work, focusing on how platforms, people, and processes interact to shape effective communication. He is known for combining strategic clarity with practical delivery, helping organisations move beyond technology-led thinking to build digital workplaces that deliver lasting value.

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Lithos Partners

Sharon and Jonathan are co-founders of Lithos Partners, a digital workplace and communications consultancy. lithospartners.com