Internal communications platforms: A 5-layer model that works
Most internal communications models miss one critical layer: planning. This post introduces a practical 5-layer framework to help teams align tools, content and strategy across the digital workplace.
Standardisation isn't the enemy of usability. Unchecked flexibility is.
The conventional wisdom says flexibility is good and rigidity is bad. In digital workplace design, that framing is too simple. The real enemy of usability isn't standardisation. It's the absence of it.