The zombie stat that won’t die: why “a bad intranet costs $16 million” is the wrong argument
The idea that a bad intranet costs millions is catchy – but flawed. Here’s why “zombie stats” weaken your business case, and what to use instead.
Standardisation isn't the enemy of usability. Unchecked flexibility is.
The conventional wisdom says flexibility is good and rigidity is bad. In digital workplace design, that framing is too simple. The real enemy of usability isn't standardisation. It's the absence of it.